Customer Support Representative (San Diego, CA)

Here's the gist...

Working in a fast-paced call center environment, the Customer Support Representative is primarily responsible for assisting existing customers with their technical support needs. The Customer Support Representative will perform a question diagnosis while guiding users through step-by-step solutions. Being an expert in the RMS Hospitality Suite, support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

Reporting directly to the Customer Support Manager, a Customer Support Representative will provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The successful applicant will have a positive attitude, a desire to work as efficiently as possible and excellent communication skills. If you have worked in a fast-paced office in the past and you enjoy problem resolution, we’re excited to talk with you.


  • Become an expert in RMS Hospitality Suite and software products and modules.
  • Manage heavy inbound and outbound call volume.
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Troubleshoot software issues, internet connectivity and light hardware troubleshooting.
  • Log and respond to customer service requests in a timely manner.
  • Manage and maintain client records.
  • Setup and troubleshoot multiple software modules including but not limited to Quickbooks, Boomgates and Point of Sale terminals.
  • Thoroughly explain and guide clients through resolution options in a clear and concise manner.
  • Other duties as assigned by the Supervisor.
  • Strong analytical and problem-solving skills required.
  • Conflict resolution, troubleshooting and conflict management.
  • Ability to work in an ever changing fast paced work environment with a contagious positive attitude.
  • Detail oriented, well organized, and ability to multitask in a results oriented business environment.
  • Excellent written and verbal communication skills.
  • Efficiently manage time to focus on customer activity requirements and requests.
  • Work independently as a self-starter, motivated member of the team.
  • Demonstrate accuracy and thoroughness and monitor own work to ensure quality

A little more about you...

  • 2-3 years of experience in Help Desk, Customer Support, Technical Support or similar role.
  • Minimum of 1-2 years Hospitality experience: Hotel, Food and Beverage, Customer Service. 
  • Experience working with a Property Management System, Point of Sale System, CRM, and/or Help Desk ticketing system.
  • Advanced computer skills including a high degree of proficiency in Microsoft Word, Excel, Outlook and PowerPoint
  • Detail oriented, highly organized and ability to multi-task in a results-oriented business environment
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving skills
  • Efficiently manage time to focus on position activities and requests
  • Ability to identify, prioritize and focus on critical tasks.
  • Work independently as a self-starter, motivated member of the team
  • Persuasive, confident oral communicator and a contagious positive attitude.
  • Demonstrate accuracy and thoroughness and monitors own work to ensure quality.
  • Energetic professional who does not mind wearing multiple hats.
  • Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision.

Ready to Apply?

Email your resume to and we'll be in touch!