The past several months have put a spotlight on the value of ongoing support in the hospitality industry. RV park and campground operators need a software solution that equips staff with the tools necessary for ongoing success. Look for a supportive park management system (PMS) that offers these key features.
A self-guided, online training module can conveniently work around your schedule and encourage self-sufficiency in learning how to use your park management system to its full potential. You should also be able to manage staff training hours and educate your team on using the system as needed. The flexibility of a self-guided training module is crucial for optimizing time management and letting everyone on your team learn at their own pace.
Online Help Center
A PMS that provides your staff with a searchable help center also fosters self-sufficiency and enables your team to find the answers they need when they need them. An online library of support articles, how-to videos and FAQs is a convenient and valuable resource for you and your staff, and a must-have for a supportive PMS.
In-House Customer Support
You should also be able to count on system experts if online education resources aren’t fully answering your question. A PMS with an in-house, highly knowledgeable customer support team can help ensure your park or campground is operating successfully. With PMS experts available to provide phone support when you need it, you can receive direct assistance to quickly resolve issues and get back to work.
24-Hour Emergency Support
Make sure your PMS provider offers 24-hour emergency phone support to avoid delays if an urgent issue arises. Your staff should be able to reach someone if they have critical concerns, no matter the day or time. RV park and campground operators often work around the clock, and so should your technology.
Not all questions need immediate answers, and your staff isn’t always available to make a support call. Look for a PMS that offers online service request logging and reporting to communicate with your PMS provider and get issues resolved. You should be able to see a history of your support requests, resolution details, and the amount of time spent on requests to ensure you are receiving the ongoing support your park needs.
A PMS that holds user events for its customers benefits your business by providing face-to-face time with the people that support you and your staff. Whether they are conducted in-person or virtually, user events allow you to meet the people you interact with day-to-day, ask questions, receive software demonstrations, learn about best practices, and meet other owners and operators in the hospitality industry.
Using a park management system that offers multiple support channels will enable your business to continue operating successfully, even after initial training and onboarding. A PMS provider that enables you to communicate quickly and effectively with a customer support team and ensures you’re equipped with the right resources to find information independently will create a lasting and personal support system for your business.