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December 27, 2021
As contactless check-ins continue to gain popularity, many properties fear losing the personal touch they once had with their guests during this experience.
By checking in online, your guests never have to communicate directly with you or your staff. But you still have the ability to keep your guests engaged before and after they stay at your property!
We’ll be highlighting some great ways to maintain an excellent guest experience at your campground and discussing how the features of your campground management software can help you build great relationships with your guests.
Self-service in the hospitality industry isn’t just a trend, it’s an expectation. Especially amidst a pandemic, when travelers expect to have contactless options for their stay. But as you keep up with system modernization, how do you retain the guest experience?
Before your guests arrive at your property, you have the opportunity to connect with them in a number of ways, including:
By connecting with your guests before they’ve even arrived, they know you’re working to create an incredible experience — made specifically for them.
Once your guests have arrived at your campground, you have a number of options to keep them engaged, including:
You don’t have to stop engaging with your guests just because they’ve checked out from your property. In fact, this can often show guests that you care about them and their experience.
You can connect with your guests after their visit in a number of ways, including:
While this sounds like a lot to manage, the right campground management software can help you tackle it all, seamlessly.
Does your campground marketing software provide you with the tools you need to improve your guests’ experience? Here are some features you should consider:
Your campground management software stores guest info and data, in addition to enabling you to integrate different marketing tools. For example, you can use email templates to target a specific audience and send personalized messages to your guests. You can also offer SMS services and online chat to answer any questions your guests might have.
Allow guests to see interactive maps of your property to get a better understanding of what to expect. This in-depth experience allows them to create a better experience for themselves based on their preferences.
Give your guests the power to manage their reservations. Allow guests to easily access and update their booking, redeem offer codes, and choose mobile self-check in/out features for the ultimate convenience.
In addition to these features, there are a number of tools your campground management software should include to help you improve reporting and marketing for your campground.
Gain actionable insight on current marketing best practices you can implement today. Watch the webinar now!