Processing Refunds Manually
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Processing Refunds Manually

April 19, 2019

How to Process Refunds Outside of RMS

Refund Using the Gateway

First find the original sale transaction. ikd8qkE16bCiJFzDUASQBS8b 2yDRbYuw54QpzS LEeUOJpP-vymJCfdsQTvUwJYaGdhcHDTKVqHFePLZ5k3 aCLzFjwRQsLfFp2JpFt7NiLlS EJHTLyAuRJy36UhIfePfriGs9

Select the original sale and click refund.

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Press OK to refund.

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Success message will appear.

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Setting up additional payment methods (Receipt types) within RMS

Use cash receipt type that is not being used correctly.

(Setup -> Accounting -> Accounting Options -> Options -> Show these receipt types)

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I have chosen Cash 5 for my example.

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Change the labels. Change the corresponding to indicate "manual Credit Card Refund" for either Cash 2 or Cash 3 or Cash 4 or Cash 5. (Whichever one was selected on the screen before)

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Use the new receipt type to capture the manual payment within RMS. Iou76OOf36E-EK2k-pMKMuxtntk0K545XoAQbs 083ezyMj82BWWvIvFYQ5r6TFu9oHOIYqrm3uGWZPJpUxi1I6ORCowVRvVwwzzu9F1-lm76QCBty4ydmoL8IpxW4Lr9N8hqs-t

For any additional questions regarding processing refunds manually, please log a service request at [email protected]