How to Process Refunds Outside of RMS
Refund Using the Gateway
Select the original sale and click refund.
Press OK to refund.
Success message will appear.
Setting up additional payment methods (Receipt types) within RMS
Use cash receipt type that is not being used correctly.
(Setup -> Accounting -> Accounting Options -> Options -> Show these receipt types)
I have chosen Cash 5 for my example.
Change the labels. Change the corresponding to indicate "manual Credit Card Refund" for either Cash 2 or Cash 3 or Cash 4 or Cash 5. (Whichever one was selected on the screen before)
For any additional questions regarding processing refunds manually, please log a service request at [email protected]