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May 26, 2021
Anyone who juggles hotel management, whether it be one location or a network of hotels, knows that managing each individual property is impossible without cohesion. Static spreadsheets, paper trails and outdated legacy systems just don’t cut it when check-ins/outs, tasks, sales, and reservations need to be accessible on a dime at any given property.
It’s the reason why the property management software market is projected to skyrocket in the next decade— and why hoteliers everywhere are quickly adopting smarter systems to achieve operational excellence.
But let’s not underplay it: choosing a hotel property management system (PMS) is no simple feat. With a growing market of providers all boasting shiny new features, it can seem impossible to weigh your options and still find time to focus on guest experience and growth.
We’re here to make the decision a little easier. Here are four crucial things to consider when choosing your new PMS:
With a cloud-based hotel property management system, you can run your businesses anywhere and at any time, and rest easy knowing it’s never inaccessible. Intuitive systems are more than just the program itself; they also help you:
When operating a complex system of hotels, you’re juggling many different tools to streamline operations. Without the right integrations, even the best PMS can add complexity and cost.
While researching new hotel property management software, ask yourself if it can link up with all the critical integrations you use on a day-to-day basis across properties. For instance, will the PMS work cohesively with your accounting systems, Gateway EMV, mobile room keys/kiosk, check-in kiosk, third-party booking channels, ID scanners, etc.?
Most hoteliers use at least a handful of integrations to save time, drive revenue, and automate workflows, and a PMS that can’t play nice with your most important tools can lead to more stress and hassle than it's worth.
One of the reasons that integration is so important when deciding on a PMS is it helps to keep everything in one place for accurate reporting. If your information lives in multiple locations, your data will be disjointed. Instead, look for property management software that allows for all analytics to be in one centralized place.
The right PMS will marry all your data together to ensure the success of your entire hotel network. For example, a true all-in-one hotel property management system could provide pace reporting variances so you can identify areas of low occupancy and make price changes that immediately flow out to all channels— along with quickly sending targeted email marketing campaigns to entice more customers during the slower periods. Without a system that integrates and streamlines, you’re missing opportunities to use your reporting and analytics to drive smarter business decisions.
Sometimes it’s easy to focus so heavily on things to look for in a property management software that you can neglect to consider things to explicitly avoid:
In the end, finding a PMS that successfully marries all these capabilities cuts out the need for extraneous systems, saving you time and money. A bonus find is an all-in-one hotel property management system that meets your expectations and may even replace some of your current tools helping to streamline your operations.
Learn more about all-in-one solutions and how they may differ in your vetting process in the Ultimate Guide to All-In-One Property Management Software. You’ll find expert advice in collaboration with HotelTechReport on how to pick the best PMS for your hotel system. It compares key benefits, top-rated vendors, and more to choose with confidence.