Engaging guests before, during and after their stay can drive bookings, increase revenue and improve satisfaction. RMS offers multiple ways to reach out to guests to enhance their experience and benefit your business.
Keep guests up-to-date and ensure seamless communication with guest messaging features fully integrated with RMS’ reservation and property management system. From SMS text messaging and online chat to targeted emails and triggered correspondence, RMS helps ensure seamless communication with every guest.
RMS comes with several built-in email templates and the ability to segment your database using a range of selection criteria to target specific audiences with relevant messaging and promotions. You can also design engaging emails with simple drag-and-drop technology. The RMS email marketing tool allows you to customize communications with elements such as text, images, buttons and links in the email template builder, enabling you to create professional and impactful email marketing without the need for design experience.
RMS also offers SMS text messaging, online chat through the Guest Portal and triggered correspondence to automate the delivery of important information via text or email throughout each guest's stay.
With RMS guest marketing, your property can engage guests quickly and conveniently through their preferred method of communication to offer upsells, relay information, resolve issues and facilitate an amazing time at your property.