Guest Experience Tools

Enhance the guest experience, save staff time and reduce guest record errors with the RMS Guest Portal. The Guest Portal is a powerful tool that gives guests the ability to manage their relationship with your property on their own terms.

This module lets guests track and manage their reservations, check in and out using their mobile device, print or email statements, and make secure payments. The portal also allows guests to communicate directly with your property through Guest Portal Messaging, on online chat feature that streamlines interactions with staff and helps ensure your guests’ needs are met as quickly as possible.

The Guest Portal can also be customized to your property, so you can determine the level of access guests have and the options they can manage, as well as the look and feel of the portal to fit your brand.

Fully integrated with your RMS reservation and property management system for no additional charge, the Guest Portal is a great way to engage guests before, during and after their stay and improve their satisfaction with the hospitality experience you provide.

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