Your reservation and property management system should make running your business easier, which is why RMS is committed to providing friendly and knowledgeable software support for all customers. Whether its an operational best practices question or a specific property need, RMS has a skilled customer service team on hand to help with requests 24 hours a day, 365 days a year, free of charge.
In addition to a team dedicated to customer success, RMS offers multiple resources to support customers including RMS University, an online platform with self-directed training courses, the Help Center, an extensive online library of articles, how-to videos, e-books and tools, and the RMS YouTube channel, which has a variety of product demo videos, feature highlights and webinars.
From initial database setup and employee onboarding to one-on-one training and ongoing educational sessions, RMS is there every step of the way to ensure your staff is prepared for success. Here’s what RMS customers have to say about RMS support:
“The support team is always knowledgeable and quick to tend to any issues. They are kind and polite and genuinely care about resolving things for my team.” - Lindsay Dubois, Sunland RV Resorts
“The service level we get from RMS support is phenomenal.” - Ginny Therrien, Highway West Vacations