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April 19, 2019 –
Select the original sale and click refund.
Press OK to refund.
Success message will appear.
Use cash receipt type that is not being used correctly.
(Setup -> Accounting -> Accounting Options -> Options -> Show these receipt types)
I have chosen Cash 5 for my example.
Change the labels. Change the corresponding to indicate "manual Credit Card Refund" for either Cash 2 or Cash 3 or Cash 4 or Cash 5. (Whichever one was selected on the screen before)
For any additional questions regarding processing refunds manually, please log a service request at firstname.lastname@example.org